Shipping policy
At Planten247.nl, we want to ensure that your shopping experience runs smoothly, including the shipping of your beloved plants. That is why we have established a clear shipping policy to help you with any questions or concerns.
The Netherlands
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Parcel service: € 4.90 (Free shipping from € 75.-)
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Pallet service: € 39.99 (Free delivery from € 450.-)
Belgium
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Parcel service: € 9.90 (Free shipping from € 75.-)
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Pallet service: € 39.99 (Free delivery from € 450.-)
Germany
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Parcel service: € 9.99 (Free shipping from € 150.-)
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Pallet service: € 59.95 (Free delivery from € 500.-)
France
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Parcel service: € 9.99 (Free shipping from € 150.-)
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Pallet service: € 59.95 (Free delivery from € 500.-)
Packaging
Safe and protected: We understand how important your plants are, which is why all our products are carefully packaged to ensure they arrive in perfect condition. We want your plants to be happy and healthy, just like you!
Track and trace: As soon as your order leaves our green home, you will receive a track and trace number so you can track your package. This way, you always know where your plants are and when they will be delivered to your home. Please note: for very large plants or trees, there is no track & trace. Our delivery service will contact you personally via email or phone regarding the delivery.
Delivery
Keep a close eye on your track and trace. Our plants are delivered to your home within 1 to 4 working days, to the first front door on the ground floor. With our plant care, it becomes easier for you to enjoy greenery in your home without worrying about plastic waste.
Pallet transport and Transport of garden furnishing products and street furniture
Delivery with forklift
If you choose delivery with a forklift, we will deliver your order within 5 working days. Additional costs for a truck-mounted forklift (cage lift) are €49.95. Delivery time for non-stock products For products that are not in stock, the expected delivery time is indicative and depends on the available production capacity. On the Friday before the expected delivery week, we will send a confirmation of the expected delivery day. Unforeseen circumstances Unforeseen circumstances may occur that could potentially delay delivery. Consequential costs resulting from this cannot be claimed.
Accessibility of delivery address
The address must be accessible with a large 13.6-meter trailer.
No partial deliveries
Partial deliveries are not possible.
Additional costs for delivery to an island
If your delivery address is located on an island, additional costs may be charged afterwards.
Transport costs in case of failed delivery
In the event of an unsuccessful delivery, redelivery, or return, we will charge the actual transport costs.
Unloading facility for large products
For the delivery of products larger than 2300 millimeters, you must provide an unloading facility yourself. That is to say: a forklift, crane, or other suitable solution. Additional costs for a forklift (cage lift) are €49.95. Questions about your package: If you have questions about the status of your package or if there are delivery problems, please feel free to contact the delivery service responsible for your delivery. They will be happy to assist you to ensure your plants arrive safely. We want your love for plants to bloom without worry, so do not hesitate to contact us if you have any other questions about your order. We are here to help you and ensure that your green friends arrive at your home safe and healthy. Thank you for shopping at Planten247.nl, where greenery is always in bloom! Kind regards, The Team at Planten247.nl