Privacy Policy  Planten247.nl

https://www.planten247.nl

About our privacy policy

This privacy policy applies to the use of the website and the services provided by Planten247.nl. The effective date for the validity of these terms is 31/01/2024; upon the publication of a new version, the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, what this data is used for, and with whom and under what conditions this data may be shared with third parties. We also explain to you how we store your data, how we protect your data against misuse, and what rights you have regarding the personal data you have provided to us. If you have questions about our privacy policy, you can contact our privacy contact person; you will find the contact details at the end of our privacy policy.

About data processing

Below you can read how we process your data, where we store it (or have it stored), which security techniques we use, and who has access to the data.

Webshop software

Shopify

Web hosting

Transip

 Transip  has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Transip  is bound by the confidentiality agreement.

Email and mailing lists

MailChimp

We send our email newsletters using MailChimp. MailChimp will never use your name and email address for its own purposes. At the bottom of every email sent automatically via our website, you will see the ‘unsubscribe’ link. You will then no longer receive our newsletter. Your personal data is securely stored by MailChimp. MailChimp uses cookies and other internet technologies that provide insight into whether emails are opened and read. MailChimp reserves the right to use your data to further improve its services and, in that context, to share information with third parties. We use the services of Transip for our regular business email traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data as much as possible. Transip does not have access to our mailbox and we treat all our email traffic confidentially.

Payment processors

Mollie

We use the Mollie platform to process (part of) the payments in our webshop. Mollie processes your name, address, and place of residence details, and your payment details, such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and, in that context, to share (anonymized) data with third parties. All safeguards mentioned above regarding the protection of your personal data also apply to those parts of Mollie’s services for which it engages third parties. Mollie does not retain your data for longer than is permitted under statutory time limits.

Reviews

Trustpilot

We collect reviews via the Trustpilot platform. If you leave a review via Trustpilot, you are required to provide your name and email address. Trustpilot shares this data with us so that we can link the review to your order. In some cases, Trustpilot may contact you to provide clarification on your review. In the event that we invite you to leave a review, we share your name and email address with Trustpilot. They use this data solely for the purpose of inviting you to leave a review. Trustpilot has taken appropriate technical and organizational measures to protect your personal data. Trustpilot reserves the right to engage third parties for the purpose of providing the services; for this purpose, we have granted permission. All safeguards mentioned above regarding the protection of your personal data also apply to the parts of the service for which Trustpilot engages third parties.

Shipping and logistics

PostNL

Invoicing and accounting

MoneyBird

For the maintenance of our administration and accounting, we use the services of MoneyBird. We share your name, address, and place of residence details, as well as details regarding your order. This data is used for the administration of sales invoices. Your personal data is transmitted and stored securely; MoneyBird has taken the necessary technical and organizational measures to protect your data against loss and unauthorized use. MoneyBird is bound by confidentiality and will treat your data confidentially. MoneyBird does not use your personal data for purposes other than those described above.

External sales channels

Bol.com

We sell (a part of) our items via the Bol.com platform. If you place an order via this platform, Bol.com shares your order and personal data with us. We use this data to process your order. We handle your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

 

Fonts

 

Google Fonts

 

Our website uses Google Fonts to provide attractive and consistent typography. It is important to note that the use of Google Fonts may result in the transmission of your IP address to Google LLC in the United States when the code is loaded from their servers. An IP address is considered personal data because internet providers have access to mapping and log files, which allow them to link IP addresses to individual users. By visiting our website, you agree that your IP address may be transmitted to Google LLC for the use of Google Fonts. We recommend that you consult Google's privacy policy for more information on how they handle personal data. Do you not want to use Google Fonts? Then leave the website immediately.

 

Purpose of data processing

General purpose of processing

We use your data exclusively for the purpose of providing our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time—other than at your request—we will ask for your explicit permission to do so. Your data is not shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all bound to confidentiality pursuant to the agreement between them and us, or by an oath or legal obligation.

Automatically collected data

Data automatically collected by our website is processed for the purpose of further improving our services. This data (for example, your IP address, web browser, and operating system) is not personal data.

Cooperation with tax and criminal investigations

In appropriate cases, Planten247.nl may be required by law to share your data in connection with tax or criminal investigations by government authorities. In such a case, we are forced to share your data, but we will resist this within the possibilities offered to us by law.

Retention periods

We retain your data for as long as you are a client of ours. This means that we retain your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a request to be forgotten. This also means that we will not retain your data for longer than two years from the last contact moment or transaction, unless there is a legal justification for doing so. Based on applicable administrative obligations, we are required to retain invoices containing your (personal) data; therefore, we will retain this data for the duration of the applicable retention period. However, employees no longer have access to your client profile and documents that we have created in connection with your assignment.

Your rights

Based on applicable Dutch and European legislation, you, as a data subject, have certain rights regarding the personal data processed by or on our behalf. We explain below what these rights are and how you can invoke them. In principle, to prevent misuse, we only send transcripts and copies of your data to the email address already known to us. In the event that you wish to receive the data at a different email address or, for example, by post, we will ask you to identify yourself. We maintain a record of processed requests; in the case of a request to be forgotten, we record anonymized data. You will receive all transcripts and copies of data in the machine-readable data format that we use within our systems. You have the right at all times to lodge a complaint with the Dutch Data Protection Authority if you suspect that we are using your personal data incorrectly.

Right of access

You always have the right to view the data that we process (or have processed) and that relates to your person or is traceable to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to the email address known to us, along with an overview of the processors holding this data, stating the category under which we have stored this data.

Right of rectification

You always have the right to have the data that we process (or have processed) and that relates to your person or is traceable thereto, amended. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address known to us that the data has been updated.

Right to restriction of processing

You always have the right to restrict the data that we process (or have processed) that relates to your person or is traceable thereto. You can submit a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days.  If  your  request  is  If granted, we will send you a confirmation to the email address known to us that the data will no longer be processed until you lift the restriction.

Right to data portability

You always have the right to have the data that we process (or have processed) and that relates to your person or is traceable thereto, processed by another party. You can submit a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies of all data about you that we have processed or that have been processed on our behalf by other processors or third parties to the email address known to us. In all likelihood, we will no longer be able to continue providing services in such a case, because the secure linking of data files can no longer be guaranteed.

Right of objection and other rights

In appropriate cases, you have the right to object to the processing of your personal data by or on behalf of Planten247.nl. If you object, we will immediately cease data processing pending the handling of your objection. If your objection is well-founded, we will make copies and/or duplicates of data that we process (or have processed) available to you and subsequently cease processing permanently. Furthermore, you have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters. data-mce-fragment="1" data-mce-style="font-weight: 400;">Cookies from the American company Google are placed via our website as part of the “Analytics” service. We use this service to track and obtain reports on how visitors use the website.

This processor may be required, pursuant to applicable laws and regulations, to provide access to these data. We collect information about your browsing behavior and share this data with Google. Google may interpret this information in conjunction with other datasets and in this way track your movements on the internet. Google uses this information to provide, among other things, targeted advertisements (Adwords) and other Google services and products.

Third-party cookies

In the event that third-party software solutions use cookies, this is stated in this privacy statement.

Changes to the privacy policy

Contact details

Planten247.nl

E info@planten247.nl

Contact person for privacy matters

P v Dijk